Return & Exchange Policy

and describe the nature of the defect within 7 days of the delivery date. (This is only eligible for Pakistani orders.)

The customer must choose a replacement product from the products available at the AlizaFatima eStore. Depending on the circumstances, the matter will be resolved as swiftly as possible by replacement of the missing/defective items, an exchange, or a full refund.

Any mailing/shipping charges associated with the return of a defective item are the sole responsibility of AlizaFatima and will not be borne by the customer.

Customers who wish for an exchange must send the product and the invoice to AlizaFatima Head Office at their own expense. The delivery charges for the exchanged item will be borne by the customer.

Products on sale cannot be exchanged or returned. This policy is applicable to local orders only.

Please note that duty and custom charges are not payable from the brand.

Refund or Exchange

Customers who wish to claim an exchange or refund against their order may visit this: Refund & Exchange Form

Cancellations

A customer may cancel their order using the order ID and sending an order cancellation request to info@alizafatima.com. However, cancellations are not possible after 24 hours of order placing or once an order has been dispatched.

Custom Order Policy

At AlizaFatima, we take pride in offering custom orders tailored to your specific needs and preferences. Please review our policy regarding custom orders:

Definition of Custom Orders:
A custom order refers to any product made-to-order based on the customer’s specifications, including unique dimensions, measurements, and additional customizations.

Non-Refundable:
Due to the personalized nature of custom orders, all sales are final. Custom orders are non-refundable.

Non-Returnable:
Custom orders cannot be returned. Please ensure all specifications and details are correct before placing your order.

Order Confirmation:
After placing a custom order, you will receive a confirmation email detailing your specifications. Please review the information carefully before confirming.